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July, 1, 2011
Sometimes is very hard to acknowledge ones mistakes. After reviewing the companys structure, I realize, although we are the leaders in quality, we have neglected some of our customers. This is very disappointing; especially after all the hard work in creating a company that is based on quality and service.
This is why we have made major changes. We have a new administrative team, which includes a customer service department.
This is my commitment to you; we will process your order in a promptly matter and deliver when promised. If there are any issues we will communicate with you.
Also since we have made major investment in equipment that enables us to manufacture product at a lower cost, we now will pass those savings to you.
I also have included an e-mail where you can contact me directly with any issues or concerns. This email is:
marioR_weareunique.net
Thank You. We appreciate your business.
A loyal customer is the most important person to our business
A loyal customer and our business are equally codependent
A loyal customer and our business are equally codependent
A loyal customer is not an interruption of our work....you are the purpose of our work.
A loyal customer is not someone we ever argue with. Winning an argument with you is is counter to our purpose.
A loyal customer is a person who expect us to deliver satisfaction. It is our mission to do so consistently and always.
MarioR_weareunique.net
Mario Reynaga
President & CEO
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